If the information is available on the link for tracking shows that your package has been returned to the sender, it means that she was sent back to our warehouse.
There may be many reasons. If you choose express delivery, then the case could be that the courier could not find the address, it is no one opened a few times, or could be problems with customs.
If back returned parcels sent untraceable method of delivery, the case can be in your address. We recommend to check the address specified in your personal account. It is also suggested to try to keep within the 30 characters per line when you enter the delivery address, since otherwise the address can not fit on the premise, and the post office will not be able to deliver it.
Unfortunately, the status of "returned to sender" means that the order is sent back to us. We can not send the order again, but we have to get it through the 21 working days, and then we will immediately refund your money for it.
If your order is sent back, you can place a new one as is usually done. In any case be sure to check the data in your personal account and make sure that everything is spelled correctly.