If your order has not arrived before the expected date of delivery, we happy to help. Before you contact us, try:
Check by using the reference tracking is included in your email shipping confirmation, where exactly is your package (if possible tracking for your order).
Go to My personal account to check that we have the correct delivery address of your order, as well as to make sure that your contact information is still current.
To check that you haven't missed an e-mail message, sms message or notice indicating the attempted delivery from one of our carriers. It is possible that your parcel is waiting for you at your local post office or delivery depot, or maybe you need to arrange re-delivery.
Asking neighbors to confirm that they have accepted the parcel on your behalf.
If you still cannot find your parcel, please contact us using the contact form to the right of the question and insert your order number. You can also contact us by e-mail. We will reply you within 12 hours and will do our best to locate your parcel. If we fail to do so, we will refund your money for the purchase (no refund is available if buyer chose free economy shipping).
Our answer may take some time, but we will do our best to as soon as possible to resolve your problem.